Learner Refund Policy.

1. COOLING-OFF PERIOD

1.1 We offer a 48-hour cooling-off period. If you purchase Credits and haven't made any bookings, you may request a full refund within 48 hours of your purchase — no questions asked.

1.2 To request a cooling-off refund, simply contact us within 48 hours of your transaction. The refund will be processed to your original payment method.

1.3 The cooling-off period does not apply if you have already used any Credits to make a booking.

2. WHEN YOU MAY BE ELIGIBLE FOR A REFUND

You may be eligible for a refund in circumstances including (but not limited to):

• There are no Instructors available in your area;
• No Instructors are available within a reasonable timeframe (generally 4 weeks);
• You accidentally processed a duplicate payment;
• You have completed significant driving practice and have unused Credits you no longer need;
• Your Instructor failed to arrive for a confirmed booking;
• Your Instructor cancelled your booking;
• DriveBuddy closes your account through no fault of your own; or
• A prolonged Force Majeure event prevents use of the Platform (see Terms).

Each request is assessed on its merits. We may ask for additional information to help us assess your request.

3. WHEN YOU ARE NOT ELIGIBLE FOR A REFUND

You will generally not be eligible for a refund in circumstances including (but not limited to):

3.1 Expired or Zero Balance

• Your Credits have expired (Credits expire 24 months from purchase/issue); or
• Your wallet balance is zero.

3.2 Change of Mind

• You found the service cheaper elsewhere;
• You have completed your logbook hours and no longer need lessons;
• You no longer wish to use the service;
• You have relocated since your original purchase; or
• Your preferred Instructor is unavailable, but other Instructors are available in your area.

3.3 Instructor Quality Concerns

• You are dissatisfied with an Instructor's teaching style or quality.

Tip: You can leave a rating for your Instructor and change to a different Instructor at any time through the Platform. If you have serious concerns about an Instructor, please report it to us.

3.4 User Error

• You do not hold the correct learner permit or licence;
• You booked the wrong service or lesson duration;
• You provided an incorrect pickup address;
• You provided an incorrect phone number and could not be contacted; or
• You failed to meet licensing requirements for a driving test.

3.5 External Factors

• Issues caused by your state or territory licensing authority;
• You failed to book your driving test directly with the testing authority.

3.6 Late Cancellations

• You cancelled within 24 hours of the lesson and have been charged in accordance with our Booking Policy.

3.7 Active Payment Disputes

• You have an active chargeback or payment dispute with your bank or payment provider.

3.8 Account Termination for Breach

• Your account was terminated due to breach of the Terms, fraud, misuse, or safety misconduct.

4. PLATFORM PROCESSING FEES

4.1 Platform Processing Fees are non-refundable. These fees cover the costs of maintaining the Platform, including payment processing, fraud prevention, customer support, and platform operations.

4.2 Any approved refund will be for the booking or Credit amount only, excluding the Platform Processing Fee. This means the total refunded may be less than your original payment.

5. HOW REFUNDS ARE CALCULATED

5.1 Refunds are based on the amount you actually paid. If you received a discount when purchasing Credits (through our Discount Bands), your refund for unused Credits will be based on the discounted amount you paid — not the pre-discount "face value."

5.2 Example:

6. HOW TO REQUEST A REFUND

6.1 To request a refund, please contact us and provide:

• Your account email address;
• The transaction or booking reference (if applicable);
• The reason for your refund request; and
• Any supporting information that may help us assess your request.

6.2 We will review your request and may ask for additional information. We aim to respond to refund requests within 5 business days.

6.3 Refund requests should be submitted within 30 days of the event giving rise to the request (such as account closure or a cancelled booking).

7. HOW REFUNDS ARE PROCESSED

7.1 Refund method. If your refund is approved, we may provide the refund as:

• Credits to your DriveBuddy account; or
• A refund to your original payment method (where requested and where we are able to do so).

7.2 Processing time. Refunds to your original payment method are typically processed within 5 to 10 business days of approval. Your bank or payment provider may take additional time to credit the funds to your account.

7.3 Payment provider limitations. Some payment providers have timeframes beyond which refunds cannot be processed. If your original transaction is too old to refund through the payment provider, we will work with you to find an alternative solution where possible.

8. COMPLETED LESSONS

8.1 Payments for lessons that have been completed are generally not refundable.

8.2 If you have a concern about a completed lesson, please contact us. We may review the circumstances as a goodwill measure, but please note that the Lesson Contract is between you and the Instructor — DriveBuddy is not a party to that contract.

8.3 If you have an issue with an Instructor, we encourage you to:

• Leave honest feedback through the Platform rating system;
• Switch to a different Instructor for future lessons; and
• Report any serious concerns to us so we can investigate.

9. GIFT VOUCHERS

9.1 DriveBuddy gift vouchers (if offered) are valid for 36 months from the date of purchase.

9.2 Unredeemed gift vouchers may be refunded to the original purchaser upon request.

9.3 Once a voucher has been redeemed (added to a learner account), it is no longer eligible for refund. The Credits obtained from the voucher are then subject to the standard Credit terms in this Policy and the Payment Policy.

10. AUSTRALIAN CONSUMER LAW

10.1 Nothing in this Policy limits your rights under the Australian Consumer Law. If you believe you are entitled to a remedy under the Australian Consumer Law, please contact us and we will work with you to resolve the matter.

11. CHANGES TO THIS POLICY

11.1 DriveBuddy may amend this Refund Policy in accordance with the Terms. The version published on the Platform at the relevant time will apply.

12. CONTACT

If you have questions about this Refund Policy or need to request a refund, please contact us: